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Privacy Policy

At Jeremy Rule Funeral Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information provided through our website https://www.jeremyrulefunerals.co.uk and during our professional interactions.

1. Who We Are

Jeremy Rule Funeral Services is an independent funeral director based in Royston, Hertfordshire, offering compassionate and professional funeral care to families in the local community. This policy applies to information collected through our website and in the course of providing our services.

2. Information We Collect

We may collect and process the following personal data:

  • Full name

  • Contact details (e.g. email address, phone number, postal address)

  • Information relating to a funeral arrangement or pre-paid plan

  • Details you provide when submitting an enquiry via our website or by phone

  • Website usage data (e.g. IP address, browser type, and cookies)

We may also process sensitive personal data where necessary, such as religious beliefs or health-related information relevant to the service requested.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide requested services

  • Arrange and manage funeral services or memorial plans

  • Fulfil legal and regulatory obligations

  • Communicate with third parties involved in the funeral process (e.g. crematoria, clergy, florists)

  • Improve our services and website functionality

We do not sell your information or use it for direct marketing without your consent.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your information based on:

  • Contractual necessity – to fulfil a request or arrange a service

  • Legal obligation – to comply with the law (e.g. registering a death)

  • Legitimate interests – to operate and improve our business

  • Consent – for specific activities, such as marketing communications or optional data sharing

5. Data Sharing

We may share your information with trusted third parties necessary to deliver our services, including:

  • Crematoria or burial grounds

  • Officiants or ministers

  • Local authorities or registrars

  • Payment service providers

  • Pre-paid funeral plan providers (e.g. Golden Charter, if applicable)

All third-party service providers are expected to maintain appropriate data protection standards.

6. Data Security

We are committed to ensuring that your information is secure. Suitable physical, electronic, and managerial procedures are in place to protect against unauthorised access, disclosure, or misuse.

7. Data Retention

We retain personal data for only as long as necessary to fulfil the purpose for which it was collected, including for legal and regulatory requirements or for historical records (with consent).

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for correction or deletion of your data

  • Withdraw consent at any time (where applicable)

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to analyse traffic. You can choose to accept or decline cookies in your browser settings. For more information, please refer to our Cookie Policy.

10. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:

Jeremy Rule Funeral Services
12 Church Ln, Royston SG8 9LG
Email: info@jeremyrulefunerals.co.uk
Telephone: 01763 242560
Website: https://www.jeremyrulefunerals.co.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and dated accordingly. We encourage you to review this policy periodically.

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